Apartment Expert Lisa Trosien - Multifamily speaker and trainer

Click below to view/print some of Lisa's published articles.

“On Site Solutions” Column
UNITS magazine

	November 2005 Customer Service: Take the Quiz
	August 2005 You Don't Need Concessions to Close
	July 2005 Apartment All-Stars Offer Ample Marketing Ideas
	November 2004 Clean, Clear Communication Keeps Residents Coming Back
	October 2004 Capturing the Boomer Market in Your Backyard
	July 2004 When Disaster Strikes
	June 2004 50 Ways to Improve Resident Retention
	May 2004 Call Centers Are an Easy Call to Make
	April 2004 7 Ways To Ensure Follow-Up E-mail Gets Read

	November 2005 Customer Service: Take the Quiz
	August 2005 You Don't Need Concessions to Close
	July 2005 Apartment All-Stars Offer Ample Marketing Ideas
	February 2004 Staff Meetings? Who Needs 'Em? You Do
	January 2004 - Did Discrimination Take Place? You Be The Judge. Readers Respond
	November/December 2003 The Marketing Message: All Things Touched and Seen
	October 2003 Did Discrimination Occur Here? You Decide
	September 2003 Renewing Residents Look for Concessions Too!
	July/August 2003 How to Maximize Online Advertisements
	June 2003 Rearranging Can Become Redecorating
	May 2003 Proper Training Helps Leasing Professionals Thrive
	March 2003 The Six Degrees of Separation
	October 2002 All's Fair in Love or Lease Up. Or Is It?
	September 2002 Are You a Leasing Superstar?
	July/August 2002 How to Fall Back in Love with Your Job
	May 2002 - Stay Connected to Your Residents: It's Easier than You Think
	April 2002 How Did You Hear About Us?
	March 2002 How to Make Branding Work
	January/February 2002 - Q: When Isn't a Dining Room a Dining Room? A: When It's Flexible Space
	October 2001 Are Your Print Ads as Effective as They Could Be?
	September 2001 A Moving Experience
	July/August 2001 Do Your Models Reflect Today's Renter?
	June 2001 How to Make a Hiring Success
	May 2001 The Best Things Online ARE Free
	March 2001 5 Reasons to Let Your Onsite Staff Go Online
	January/February 2001 It's a Neighborly Day in the Neighborhood
	November/December 2000 - What Your On-site People Would Tell You, If Only They Could