Telephone to Traffic: Increasing Your Conversions
What’s the key to successful leasing phone calls? How do you start the relationship sale, pre-qualify the prospect and begin the assumptive close all at the same time? Learn the answers to these questions as well as Domino Questions, Address Selling and how to ask Personal Needs Questions.

Closing: It’s a Process, Not an Event
The number one reason that salespeople don’t close the deal is because they don’t ask for the sale. The reason they don’t ask: They treat closing as an EVENT, rather than as a process. Learn how closing is part of everything you do with your community and your prospects. You’ll leave believing that closing truly is a process – and return to your community energized to increase your closing percentages immediately.

Closing the Back Door: Resident Retention Strategies
According to a J.D. Power study on apartment residents, your residents make their renewal decision in a very short time period. How can you capitalize on this information and close your back door? Learn how one community increased their renewals by 27% simply by focusing on one very specific area of service in their community.

WWWhat’s Going On Out There?
The World Wide Web can be a confusing place without an experienced guide to show you the best the Web can offer to help you streamline your life. Everything from searching to Netiquette to online learning opportunities and more are covered in this exciting half day program.

Time: Three hours Technical needs: Internet connection

Exceeding Your Residents’ Expectations
It’s not enough in today’s market to merely meet your residents’ expectations. Our customers are not only demanding more – they deserve more! Find out how to exceed their expectations at every possible service opportunity.

Time: One and one half to three hours

This program can be presented as either an abbreviated trade show seminar, a one hour keynote or a half day program.

What’s Hot in Marketing and Leasing
Lisa travels the country, experiencing the hottest new ideas in marketing and leasing – let her share them with you!

Time: One and one half to three hours

This program can be presented as either an abbreviated trade show seminar, a one hour keynote or a half day program.

Small Budget Marketing; Big Budget Results
Are you getting the most for your marketing dollar? Learn ways to s-t-r-e-t-c-h your marketing dollars with innovative and creative techniques that will help make the phone ring and the door swing. Dozens of exciting ideas will be presented in this lively session.

Time: One and one half to three hours

This program can be presented as either an abbreviated trade show seminar, a one hour keynote or a half day program.

Leading Edge Strategies for a Changing Market
Often, the best ideas come from outside our industry. This program looks at exciting, innovative and successful ideas that can and should be implemented into our industry.

Time: One to one and one half hours

This program can be presented as either an abbreviated trade show seminar or a one hour keynote

Closing: It’s a Process, NOT an Event
The number one reason that salespeople don’t close the deal is because they don’t ask for the sale. The reason they don’t ask: They treat closing as an EVENT, rather than as a process. Learn how closing is part of everything you do with your community and your prospects. You’ll leave believing that closing truly is a process – and return to your community energized to increase your closing percentages immediately.

Time: One to one and one half hours