Does one of your sites need some on site, intensive training? Let Lisa come to your property and work directly with your team and their collaterals, models and amenities to absolutely provide the most highly customized training available in the market today.

Lisa will work directly at your property with your team for two to three days, shadowing your Leasing Professionals as they take calls, interact with residents, demonstrate apartments and more. This intensive on-the-job training is customized for your individual community and provides your team with an unparalleled training opportunity. Call Lisa at 630.898.8898for more details!

Additional on site programs available:

Telephone to Traffic: Increasing Your Conversions
What’s the key to successful leasing phone calls? How do you start the relationship sale, pre-qualify the prospect and begin the assumptive close all at the same time? Learn the answers to these questions as well as Domino Questions, Address Selling and how to ask Personal Needs Questions.

Objections are Easy!
Stop trying to OVERCOME objections and start resolving them with the help of your prospect. Learn key phrases and techniques to help you qualify and understand your prospect’s real objection. Is it a deal breaker? A deflection? Or simply an excuse not to lease? You’ll find the answers to these and more in this informative session.

Follow Up or Fail; It’s Up to You
Studies have shown that communities that practice strategic follow up can increase their leases by up to 25%. However, most companies fail to do even cursory follow up. Find how to design, implement and utilize a follow up program successfully at your property.

Increasing the Interactivity in Your Demonstrations
Did you know that the use of small commands in your demonstration can actually increase your chance of leasing to your prospect? Do you know how to make a small room appear larger? And when should you get out the brochure for the prospect – before or after you have demonstrated the apartment home? Find out how to make your demonstrations interesting, educational and above all - memorable!

Closing the Back Door: Resident Retention Strategies
According to a J.D. Power study on apartment residents, your residents make their renewal decision in a very short time period. How can you capitalize on this information and close your back door? Learn how one community increased their renewals by 27% simply by focusing on one very specific area of service in their community.

Two Hour Tune Up
When is the last time you had an expert, objective opinion of your models, collateral materials or advertisements? Take the Two Hour Tune Up and let Lisa fine tune an area of your marketing for you.

Closing: It’s a Process, NOT an Event
The number one reason that salespeople don’t close the deal is because they don’t ask for the sale. The reason they don’t ask: They treat closing as an EVENT, rather than as a process. Learn how closing is part of everything you do with your community and your prospects. You’ll leave believing that closing truly is a process – and return to your community energized to increase your closing percentages immediately.